TO BE CLEAR, a "Verizon/Hub" is an IP Phone. The most recent slogan: "the Home Phone, re-invented”. So, it is NOT your old four port Ethernet hub like we all talk about for the Ethernet 10/100 MBPS (or, now-a-days it’s Gigabit). This is a new product which allows you to connect the phone to your Ethernet — and, use it like your traditional phone.
It would seem like an unfortunate choice of name. If you want to find reviews the "hub" portion of this product branding is about as ubiquitous for communications. A bit like water is for living organisms.
Verizon Web: vzw/hub
The great benefits of a "hub" from Verizon, is that they have brought wireless phone type features into the home to our traditional phone. Things such as TXT MSGs, and Photo send/recv features are natural extensions to what people expect to do on a cell phone and you’re not usually expecting your home phone to do the same. Now, it can.
On the other hand, this phone and the service associated with it, is NOT your traditional land-line service. So, the downside of a Verizon/Hub is the same as other broadband services such as "Vonage", or "Magic Jack" have tried to address:
* it’s NOT an analog line, so security systems, or a TiVO type dial-up service will likely not work
* E-911 is a sticky point; you need to promise not to take the box with you (it’s registered at your address)
* the power going out, will mean you don’t have your home phone (but, you probably have a cell phone anyway)
* if you have various extension phones which plugged into a land-line (rather than a cordless handset) you are probably NOT going to use those anymore
The equipment, is relatively inexpensive, $150 – $200 for the phone which has a nice 7": LCD display
The monthly bill is probably $35 (plus taxes and fees, and this includes $2.00 for a "detailed billing" summary. I am not sure what is meant in the terms and conditions of a equipment assurance program — maybe the Verizon telesales professionals will explain it.
The sticking point, for us, is the alarm company (for us, it’s ADT) will not provide their security monitoring without a land line; with the exception of charging another $12. The $12 doesn’t seem like much, except that was a part of what we were trying to accomplish, was trimming the home phone fee down closer to $0.
I will send an update — or, comment back to this blog entry… when we’ve tried it out.
ADDITIONAL COMMENTS – Sept, 2009
The Verizon/Hub service is remarkable! The interface on the IP Phone unit itself is a bit clunky, and this is "Version 2.x" of their software so I guess I’m pretty happy that I hadn’t tried to use it with earlier versions; another reviewer made comment that this was a product which should have been shipping five to ten years ago and although I agree with that sentiment — it’s still a couple of years away from being READY.
However, let me highlight the most remarkable aspects of the Verizon/Hub residential IP Phone:
* It installed, in minutes, with NO HUMAN INTERVENTION from Verizon. From the time the Fed-Ex truck arrived, it was literally minutes until it was able to make a call and receive calls and begin to get used to the user interface. The human service representative was only necessary a few hours later when I wanted to port my old land-line phone number over to the unit. It was easy and straight-forward, and the phone reminded me that I wanted to do that (but, it was necessary to have assistance from Verizon to make it happen).
* There are features in the Verizon/Hub which are unique and differentiate it from the previous wired-line capabilities. Such as: multiple number ringing (calls are forked to my cell phone), call forwarding, and call conferencing, number blocking, web based voice mail… there’s bunches of "extras".
* It looks cool — my old phone wasn’t cool, but this looks like a modern desktop phone. It doesn’t look cooler than an iPhone, but it does look like new technology.
* The service fess (especially when considering taxes and fees) is lower than the previous wire-line charges. There is more functionality, and less cost; it is not the cheapest alternative to local phone services, but it is less than the wire-line equivalent from Verizon. The reality is that it does not provide an analog line; that is a fact; and also the fact that the unit will not operate when the power goes out, or that your E-911 service needs to be carefully considered.
* The large touch screen is nice; the feature of displaying photos is nice, if you have photos (they provide a few images, right out-of-the-box).
* The cordless handsets work great (I did purchase an extra handset which comes with a charging cradle); they are not as nice as most cell phone designs but the functionality is well design and very functional. A few features from the handset seem awkward, just like the desktop unit still has a few glitches that are still to be worked out.
Overall, my impression is very positive — I’m glad I got the unit, and I was very pleased with the functionality, appearance, new features and lower monthly service fee and even considering that there are lower cost options… the Verizon/Hub provides an excellent quality voice call with a lot of excellent features for telephony services which I want/need/like and I’m glad I bought it!
PostScript: This is worth mentioning; as far as customer service goes: A guy named Jonathan answered when I used my Verizon-Hub to call the “Customer Support” contact (already entered into the phone for me). He quickly acknowledged that the “number portability” has been a problem with a few other customers, so he wasn’t surprised that my old home number was getting a “no longer in service” message when people call me. He took ownership of the problem! First he tried to just forward our old number to my cell – but, that didn’t work. So, he said he would call me back with someone from the support group who specialize in number portability. They escalated my problem; he called me back in less than a half-hour… and solved the problem. With the three of us on the line, they verified that it’s now working and it took less than an hour from the time I first called them. In short – I was impressed. Great customer service.
For further information, the Verizon Wireless web site is the best place:
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Jim writes blog entries on technical topics in software development tools, software quality, initiatives in green energy and conservation as well as yoga, meditation, and chronicles of his family history. Profile LINK to his “Microsoft LIVE” profile, Facebook, or Linked-In profile